criczo Privacy Policy

1. Introduction and Scope

criczo ("we", "us", or "platform") provides a safe and reliable online gaming and betting service for players in Bangladesh. This privacy policy applies to all individuals who use the criczo.cam website, register an account, or use any of our services.

By using our platform, you agree to the terms of this privacy policy. We are committed to keeping your personal information confidential and secure at all times, and it will not be shared with any unauthorized third parties.

2. What Information We Collect

To provide you with the best service and to ensure the security of our platform, we collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details
• Current address and country
• Valid email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device information
• Browser type and version
• Access date, time, and session information
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Preferred game categories and usage patterns
• Bonus usage and participation in promotional activities
• VIP level and loyalty points information

3. Purpose of Data Collection

We use your information only for specific and legitimate purposes. Our main purposes are:

• Account Management: To create, verify, and manage your criczo account.
• Service Delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
• Identity Verification: To allow only users aged 21 and above to use the platform and to prevent financial crime.
• Customer Support: To resolve your issues via live chat and email.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve our platform.
• Marketing Communications: To inform you of relevant promotions and offers, with your consent.

4. Sharing and Disclosure of Information

criczo never sells your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology partners and payment processors who assist in operating our services. These partners are bound by strict confidentiality agreements and may only use your information for the designated purpose.

4.2 Legal Requirements

We may be required to disclose information when mandated by a court order, a lawful request from a government authority, or applicable law.

4.3 Business Transfers

Your information may be transferred in the event of a merger, acquisition, or transfer of business assets. In such cases, we will provide advance notice.

4.4 Responsible Gaming Organizations

Relevant information may be shared with recognized organizations to ensure responsible gaming and assist in preventing addiction.

5. Data Security Measures

criczo applies industry-standard security measures to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data exchanged between the website and your device travels through encrypted channels.
• Data Storage Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorized personnel can access your information, within the scope of their role.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: An additional layer of protection is used to prevent unauthorized access to accounts.
• Firewall and Intrusion Detection: Suspicious activity is automatically identified.

While we strive to ensure the highest level of security, transmitting information over the internet is not entirely risk-free. You are also responsible for keeping your account password confidential.

6. Cookies and Tracking Technologies

criczo uses cookies and similar technologies to improve your experience and maintain the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the platform to operate; these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze user behavior and improve the service.

You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

7. Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active Account: All information is retained while the account remains active.
• Closed Account: Certain information may be retained for a specified period after account closure to meet legal and regulatory requirements.
• Financial Transaction Records: Retained for an extended period due to financial and tax obligations.
• Marketing Communications: Related information will be deleted once you withdraw your consent.

8. Your Rights

As a criczo user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: You can request deletion of your information in certain circumstances.
• Right to Object to Processing: You can object to the processing of your information in specific cases.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Marketing Consent: You can stop marketing emails or messages at any time.

To exercise these rights, contact our support team: [email protected]

9. Protection of Minors

criczo strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and if we become aware that a minor is using our platform, the account will be closed immediately and all associated information will be deleted.

Parents and guardians should monitor their children's internet usage appropriately.

10. Third-Party Services and Links

Our platform uses third-party services for payment gateways, game providers, and other technology solutions. These services have their own privacy policies.

When using platforms from Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, or other game providers, their own privacy policies may apply. criczo is not responsible for the privacy practices of these third parties.

11. Changes to the Privacy Policy

criczo may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website.
• By sending a notification to your registered email.
• By updating the "Last Updated" date at the top of this page.

Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

12. Contact Us

Contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy. Our support team is available seven days a week, 24 hours a day, to assist you in Bengali.

We generally aim to respond to all requests within a reasonable time. Complex matters may take additional time.