criczo's commitment to responsible gaming
Entertainment should always be enjoyable. criczo is always ready to help you play safely, mindfully and responsibly.
Our responsibility
criczo believes that online gaming is an entertainment experience — not a source of problems. We are committed to creating a safe and transparent environment for players in Bangladesh. Responsible gaming means staying aware of your limits, setting a budget, and never seeing gambling as a solution to financial problems.
Our platform has several built-in tools that help you keep your gaming in check. From setting deposit limits to taking a temporary break or a full self-exclusion — all the controls are in your hands.
If you ever feel that gaming is no longer just entertainment, do not hesitate to reach out through our 24/7 live chat support. Our team speaks Bengali and is ready to help you with complete confidentiality.
Remember: gambling can be addictive. Never play with borrowed money and do not chase losses by placing more bets.
For ages 21 and above only.
To open an account and play on criczo, you must be 21 years of age or older. Age verification is an integral part of our registration process.
Responsible gaming tools
criczo provides these six effective tools to keep your gaming experience safe and enjoyable.
Deposit Limit
You can set a maximum amount you want to deposit per day, week or month. Once set, this limit takes effect immediately. Increasing a limit takes 48 hours to apply, but reducing one is instant.
Bet Limit
Set a maximum amount you are willing to wager over a given period in advance. This keeps you from overspending on impulse and ensures you stay within your budget.
Time-Out
If you feel you need a bit of a rest, take a temporary break — from 24 hours up to a maximum of 6 weeks. During this time your account will not be active and no bets or deposits will be possible.
Self-Exclusion
If you feel you need a longer-term break, choose the self-exclusion option. This can range from 6 months to permanent. Once permanent self-exclusion is activated, it cannot be reversed.
Age Verification (21+)
Only people aged 21 or above can open an account on criczo. Age must be proven with an identity document at the time of registration. Protecting minors is our highest priority.
Reality Check
After you have been playing for an extended period, criczo sends you an automatic notification. Knowing how long you have been playing and how much you have lost helps you make mindful decisions.
Recognising the signs of a problem
If any of the following apply to you, it may be a sign of problem gambling. Being aware in time makes it possible to prevent further issues.
- A recurring urge to place bigger bets to recover losses.
- Hiding your gambling from family or friends.
- Feeling uncomfortable or anxious when trying to stop playing.
- Losing focus on daily responsibilities, work or studies.
- A tendency to play with borrowed or saved money.
- Losing interest in entertainment other than gambling.
Steps to get help
Acknowledge it to yourself
Be honest with yourself about whether there is a problem. This is the first step toward change.
Set limits on your account
Log in and activate a deposit limit or time-out. If needed, enable the self-exclusion option.
Contact criczo support
Reach out through our 24/7 live chat. Our Bengali-speaking team will assist you with complete confidentiality.
Seek professional help
Visit a mental health service or counsellor in Bangladesh. Professional support can bring recovery faster.
Limits and controls table
The table below gives a brief overview of the responsible gaming tools available on our platform and how they work.
| Tool | How it works | Applicable period |
|---|---|---|
| Deposit Limit | Set a maximum deposit amount per day / week / month | Daily, weekly or monthly |
| Bet Limit | Cap the maximum wager amount over a set period | Daily, weekly or monthly |
| Time-Out | Temporarily deactivate the account | 24 hours to 6 weeks |
| Self-Exclusion | Long-term account closure | 6 months to permanent |
| Reality Check | Notifications about playing time and losses at regular intervals | Every 30 / 60 / 90 minutes |
| Age Verification | Proof of 21+ age with an identity document at registration | Once, at registration |
Tips for a mindful player
- Set a fixed budget before you play and do not go beyond it.
- Do not see gambling as a source of income — it is entertainment.
- Set aside a specific day or time each week for playing.
- Do not place bigger bets to chase a loss.
- Avoid playing when drinking or under mental stress.
- Spend quality time with family and friends — focus on other forms of entertainment.
- The outcome of every bet is completely independent and random — there is no "winning strategy".
- Check your account history regularly and keep track of your spending.
Support is always available
criczo's Bengali-speaking support team is by your side on live chat 24 hours a day, 7 days a week. Reach out any time to activate responsible gaming tools, ask questions about your account, or share any concerns.
Email: [email protected]
Frequently asked questions
Your safe gaming partner criczo
Enjoy your favourite games responsibly. Check the FAQ to learn more or contact us directly.